Shipping policy

Umigrove – Shipping Policy

Effective Date: 08 September 2025

At Umigrove, operated by International Bechen LLC, we are committed to delivering your products quickly, securely, and with full transparency. This Shipping Policy explains our order processing, delivery timelines, costs, and responsibilities. By purchasing from our website, you agree to the terms outlined below.

1. Order Processing

  • Processing Time: Orders are typically processed within 1–2 business days (Monday–Friday, excluding public holidays).

  • Cut-off Times: Orders placed after 3 PM local time or on weekends/holidays will be processed the next business day.

  • Order Confirmation: You will receive an email confirmation when your order is processed, followed by a shipping confirmation with tracking details (where available).

2. Shipping Methods & Delivery Times

We offer multiple shipping options to meet your needs. Delivery timeframes may vary depending on your location, product availability, and chosen shipping method:

  • Standard Shipping:

    • Domestic: 5–7 business days

    • International: 7–10 business days

  • Expedited Shipping: 2–3 business days (domestic only, additional charges apply)

  • Priority Shipping: 1–2 business days (domestic only, additional charges apply)

Important: Delivery times are estimates and not guaranteed. Factors such as weather, courier delays, or customs inspections may impact actual delivery.

3. Shipping Costs

  • Free Shipping: We offer free standard shipping on all qualifying orders.

  • Calculated Rates: Standard shipping costs (where applicable) are calculated at checkout based on destination and weight.

  • Upgraded Shipping: Expedited and Priority shipping fees are displayed at checkout before order confirmation.

4. International Shipping & Customs

  • We ship to select countries worldwide.

  • Customs Duties & Taxes: International customers are responsible for all customs fees, duties, and taxes imposed by their country’s regulations.

  • Delays: Customs inspections or local import procedures may cause additional delays beyond our control.

5. Shipping Address Policy

  • Accuracy: Please double-check your shipping address at checkout. Petshen is not responsible for packages delayed, lost, or returned due to incomplete or incorrect addresses.

  • Changes: To request an address change after placing an order, contact support@umigrove.co.uk immediately. We cannot guarantee updates once the order is processed or shipped.

6. Tracking Your Order

  • Once shipped, you will receive a tracking number (if available).

  • Tracking information can be monitored via the carrier’s official website.

7. Lost, Stolen, or Damaged Shipments

  • Lost or Stolen Packages: Once handed to the carrier, Petshen is not responsible for lost or stolen packages. Customers should file claims directly with the shipping carrier using tracking details provided.

  • Damaged Packages: If your package arrives damaged, contact us at support@umigrove.co.uk within 48 hours with photos of the item and packaging. We will work with you to resolve the issue promptly.

8. Returns & Exchanges

For returns, exchanges, or refunds, please refer to our Return & Refund Policy.

9. Shipping Restrictions

Some products may be unavailable for shipping to certain regions due to:

  • Size, weight, or carrier limitations

  • Import/export regulations or restrictions in the destination country

If an order cannot be fulfilled, we will notify you and offer alternative solutions or a refund.

10. Customer Support

For shipping-related questions or assistance, contact us:

📧 Email: support@umigrove.co.uk
📞 Phone: +1 929 243 9499