Privacy policy

Umigrove – Privacy Policy

Effective Date: 08 September 2025

At Umigrove, owned and operated by International Bechen LLC, we are committed to safeguarding your personal data and respecting your privacy rights. This Privacy Policy explains what information we collect, how we use it, how we share it, and the rights you have regarding your data. By using our website and services, you agree to the terms set forth below.

1. Data Controller Information

International Bechen LLC
Registered Address: 1111B S Governors Ave STE 40495
Dover, DE 19904
📧 Email: support@umigrove.co.uk
📞 Phone: +1 929 243 9499

International Bechen LLC is the Data Controller responsible for your personal information under applicable data protection laws, including GDPR (EU) and CCPA (California, USA).

2. Information We Collect

We collect the following categories of data:

  • Personal Identification Information: Name, email address, billing/shipping address, phone number, and payment information.

  • Non-Personal Information: IP address, browser type, device type, operating system, and browsing behavior.

  • Payment Information: Securely processed via PCI-DSS-compliant gateways (Stripe, PayPal). We do not store full card numbers.

  • Cookies & Tracking Data: Used to personalize your experience, analyze traffic, and provide relevant offers.

3. Lawful Basis for Processing (GDPR)

We process your personal data under the following lawful bases:

  • Contractual Necessity: To fulfill your orders and provide our services.

  • Legal Obligation: To comply with tax, accounting, and regulatory requirements.

  • Legitimate Interests: To improve our services, prevent fraud, and protect our business.

  • Consent: For marketing communications and certain analytics activities. You may withdraw consent at any time.

4. How We Use Your Information

Your data is used for:

  • Order processing, payment handling, and shipping.

  • Customer support and handling returns/refunds.

  • Marketing (only with your opt-in consent).

  • Website improvements and analytics.

  • Legal compliance and fraud prevention.

5. Data Security

We implement strong technical and organizational measures to protect your data, including:

  • Encryption: SSL/TLS for all transactions.

  • Access Control: Limited to authorized personnel.

  • Secure Payment Processing: Managed by certified third-party processors.

6. Data Sharing

We share your data only when necessary:

  • Service Providers: Shipping, IT, and payment processors under confidentiality agreements.

  • Legal Authorities: When required to comply with applicable law or to protect rights and safety.

We do not sell or rent your personal information.

7. Cookies & Tracking Technologies

We use:

  • Essential Cookies: For cart/checkout functionality.

  • Analytics Cookies: To measure site performance.

  • Advertising Cookies: To deliver relevant offers.

You can manage or disable cookies in your browser settings.

8. Your Rights Under GDPR

If you are in the European Economic Area (EEA), you have the right to:

  • Access & Portability: Request a copy of your personal data in a machine-readable format.

  • Rectification: Correct inaccurate or incomplete data.

  • Erasure: Request deletion of your data (subject to legal obligations).

  • Restriction: Limit how we process your data.

  • Objection: Object to certain processing (e.g., marketing).

  • Lodge a Complaint: With your local Data Protection Authority (DPA) if you believe we have violated your rights.

Requests can be submitted by email at support@umigrove.co.uk.

9. Your Rights Under CCPA (California)

If you are a California resident, you have the right to:

  • Know what personal information we collect, use, and share.

  • Request deletion of your personal data.

  • Opt-out of the sale or sharing of personal information (we do not sell data).

  • Receive equal service and price even if you exercise privacy rights.

10. Data Retention

We retain your personal data only as long as necessary for business, legal, and regulatory purposes. After this period, your data is securely deleted or anonymized.

11. Third-Party Websites

Our website may contain links to external sites. We are not responsible for their privacy practices and recommend reviewing their policies before sharing personal data.

12. Policy Updates

International Bechen LLC may update this Privacy Policy from time to time. Changes will be posted on this page with an updated Effective Date.

13. Contact Us

For privacy-related inquiries, data access requests, or complaints, contact:

📧 Email: support@umigrove.co.uk
📞 Phone: +1 929 243 9499