Refund policy
Effective Date: 08 September 2025
Operated by: International Bechen LLC
At Umigrove, your satisfaction is our top priority. We are committed to providing high-quality pet products and a seamless shopping experience.
This Return & Refund Policy explains your rights and obligations when returning or exchanging products purchased from our store.
By placing an order, you agree to the terms outlined below.
1. Return Eligibility
• You may return most physical products within 30 days from the date of delivery for a full refund or exchange.
• To be eligible for a return, items must:
• Be unused and in their original packaging
• Be in the same condition as received
• Include proof of purchase (order number, invoice, etc.)
Non-returnable items include:
• Digital products and eBooks (once downloaded or accessed)
• Perishable goods (e.g., pet food, treats, live animals)
• Personalized or custom-made products (e.g., engraved accessories)
• Gift cards and items marked as “non-returnable” on the product page
💡 Digital downloads and eBooks are final sale items due to their instant-access nature and cannot be returned or refunded once delivered.
2. How to Request a Return
1. Contact Customer Support at 📧 support@umigrove.co.uk with your order number and reason for return.
2. You will receive a Return Authorization Number (RAN) and instructions.
3. Return shipping costs are the customer’s responsibility unless the return is due to our error (e.g., incorrect or defective item).
3. Refund Process
• Once your physical return is received and inspected, we will notify you via email.
• Approved refunds are issued to your original payment method.
• Refunds typically take 5–7 business days, though banks or payment providers may require additional time to post the funds.
• Digital products and eBooks are non-refundable once access has been granted.
4. Exchanges
• Exchanges are available for defective or damaged physical products reported within 30 days of delivery.
• Replacement items are shipped once the original item is received and approved.
5. Damaged or Defective Products
• If you receive a damaged or defective product, contact us immediately at
📧 support@umigrove.co.uk with photos of the product and packaging.
• After verification, we will arrange a replacement or full refund.
• This section applies to physical products only. Digital files are verified before delivery to ensure quality.
6. Payment & Security
• We accept secure payments via credit/debit cards, PayPal, and other trusted payment gateways.
• All transactions are processed using industry-standard encryption to protect your information.
7. Policy Updates
International Bechen LLC reserves the right to update or modify this policy at any time.
Changes will be posted on this page with an updated effective date.
📩 Questions or Support
If you have any questions about this policy or need assistance with a return:
Email: support@umigrove.co.uk